Booking Conditions

These conditions may have changed since you last viewed them.

We may update or change these Booking Conditions at any time without needing to tell you.

We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Policy.

When you make a booking, you are agreeing that:

• A booking is only confirmed when we have confirmed it to you in writing.

• Sometimes we reject booking requests.

• You must pay a deposit to make a booking, and you must pay the remaining balance by the due date.

• We may cancel your booking if you do not pay the remaining balance by the due date.

• We may update or change these Booking Conditions from time to time.

• You are responsible for your staff and guests.

• You must comply with our Site Rules and Code of Conduct, and ensure that all of your staff and guests also comply with our Site Rules and Code of Conduct.

• We are not responsible for delays outside our control.

• We may cancel your booking if we consider that the site and/or conditions are dangerous or unsuitable.

• We can end our contract with you.

• We don’t compensate you for all losses caused by us.

• You should contact us first if you have any problems or complaints.

• Other important terms apply to the contract between us.

General Conditions

The site and areas within the site are available for hire by individuals, groups, schools, charities and businesses for events such as Woodlings Playgroup, children's parties, weddings, and school visits. 

All bookings must be confirmed in writing.

A booking is only considered confirmed once a the total Fee has been received and a confirmation email has been sent by us. 

You must pay to us 100% of the total Fee to secure your booking. 

How you can change or cancel your booking

If you need to change or cancel your booking, please tell us in writing as soon as possible.

Any changes to your booking must be requested in writing and are subject to availability and our approval.

If you cancel your booking 48 hours or more before the event, we will refund you the total Fee paid to us.

If you cancel your booking less than 48 hours before the event, we will charge a cancellation fee of 100% of the total Fee. 

If you are not a consumer this is our entire agreement with you

If you are not a consumer, these Booking Conditions constitute the entire agreement between us in relation to your booking. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these Booking Conditions, and that you have no claim for innocent or negligent misrepresentation based on any statement we have made to you.

You are not a consumer if you are making a booking wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

Sometimes we reject bookings

Sometimes we reject requests for bookings, for example, because a particular date is not available or the site is closed. When this happens, we will let you know as soon as possible.

We are not responsible for delays outside our control

If we or the site are affected by an event outside our control, such as a storm or an emergency, we will contact you as soon as possible to let you know. As long as we do this, we won't be required to compensate you for any resulting impact on your booking.

You and all of your staff and guests must comply with our Site Rules and Code of Conduct

Our Site Rules and Code of Conduct are designed with your safety in mind and to keep your staff and guests, and other visitors, safe whilst on our site.

You are responsible for all of your staff and guests.

It is important that you and all of your staff and guests comply at all times with our Site Rules and Code of Conduct.

You must notify us of any accidents or incidents as soon as possible.

You must fully co-operate with us and you and all of your staff a guest must comply with our reasonable instructions.

Use of the site

The site may be used for the event or activities specified in your booking. Any other purpose must be approved by us in advance.

The maximum number of staff and guests must not exceed the number agreed with us at the time of booking (or such other maximum capacity we notify to you).

Children must be supervised at all times by responsible adults.

You and all of your staff and guests must behave responsibly, safely and courteously whilst on the Site, and we reserve the right to remove or request that you remove any of your staff or guests that do not do so.

Please respect the site and the natural environment. Do not damage trees, plants, or wildlife. Leave no trace by taking all rubbish with you.

You and your guests and staff must:

• not do anything on the site which is illegal or which may be or become a nuisance, annoyance, inconvenience or disturbance to us, to any other visitor to the site, or any owner or occupier of neighbouring property;

•  not bring (or allow or permit any of your staff or guests to bring) on to the site, nor consume whilst on the site, any illicit or illegal substances;

• leave the Site in a clean and tidy condition; and

• leave the Site by at the end of your 75-minute session, or at any other time specified by us.

Health and Safety

You may be required to complete a health and safety risk assessment prior to the event.

You are responsible for the health and safety of all of your staff and guests whilst on the site. You are responsible for providing adequate first aid cover for your event.

Familiarise yourself with the emergency procedures set out in the Site Rules and ensure all of your staff and guests are aware of them.

You acknowledge that any outdoor activities that may take place at the site in connection with your booking, by their nature involve risk and providing or participating in them requires acceptance by you and all of your staff and guests of a certain level of risk of injury. You must make your staff and guests aware of such inherent risks and ensure that your staff and guests appreciate and understand such risks and that they are responsible for their own conduct and participation in any activity on the site.

How we can end our contract with you

We can end our contract with you or cancel a booking (and without liability) if:

• you don't make any payment to us when it is due;

• you or any of your staff or guests break the Site Rules or our Code of Conduct;

• you or any of your staff or guests seriously breach of these Booking Conditions;

• you are declared bankrupt, enter administration or liquidation, or you are affected by any other insolvency-type event.

We may also amend or cancel a booking, or terminate the contract between us, immediately (and without liability) by giving you notice in writing if we think that the site and/or conditions are dangerous or unsuitable, or where we are affected by an event outside our control. Where we cancel a booking, or terminate our contract with you, in these circumstances, we may decide to refund any monies paid by you in advance (where applicable), or offer you another booking on an alternative date. These are the only remedies you are entitled to where we cancel a booking, or terminate our contract with you, in these circumstances.

LW has appropriate insurance in place for the site, and proof is available on request.

We don't compensate you for all losses caused by us 

We are not responsible for losses you suffer caused by us breaking the contract we have with you, if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we confirmed your booking meant we should have expected it (so, in the law, the loss was unforeseeable);

• Caused by an event outside our control. As long as we have taken the steps set out in the section entitled, We are not responsible for delays outside our control; or

• Avoidable. Something you could have avoided by you or any of your staff or guests taking reasonable action. For example, damage caused or contributed to by you or any of your staff or guests and which could have been avoided.

To the maximum extent allowed by law, no terms are implied into the contract between us.

If you make a booking in connection with your trade, business, craft or profession, then, except in respect of the losses described in the section entitled Losses we never limit or exclude:

• we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (a) any loss of profit, revenue or business, or damage to reputation or goodwill (whether direct or indirect); or (b) any indirect or consequential loss, in each case, arising under or in connection with the contract between us; and

• our total liability to you for all losses arising under or in connection with the contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to a sum equivalent to the total sums paid by you to us in respect of your booking.

Losses we never limit or exclude 

Nothing in these Booking Conditions shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

• fraud or fraudulent misrepresentation; or

• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Resolving problems or complaints with us

 If you have any problems or complaints about your booking, please contact us as soon as you can and we will do our best to resolve them with you amicably.

These Booking Conditions are governed by English law and the courts in England and Wales have jurisdiction to settle any disputes that may arise in connection with the contract between us.

Other important terms that apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for your booking. We'll contact you to let you know if we do this.

You can only transfer your contract with us to someone else if we agree to this in writing.

Nobody else has any rights under the contract between us. Our contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to agree to ending or changing it. 

If a court invalidates some of the contract between us, the rest of it will still apply. If a court or other authority decides that some of these conditions are unlawful or invalid, the rest will continue to apply.

Even if we delay in enforcing the contract between us, we can still enforce it later. We might not immediately chase you for not doing something (like paying the Fee) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

By making a booking, you agree to comply with these Booking Conditions.

Contact Information

Laurel’s Wood Community Interest Company

202 Merlin Park
Ringtail Road
Burscough
Ormskirk
Lancashire
L40 8JY

Email: info@laurelswood.co.uk

Company no. 14316042